Support

Need help with Cool Story Who?? We're happy to assist with anything — from purchases and tokens to account questions and bug reports.

Contact Us

Email us at blaze@explar.space. We usually reply within 1–2 business days. Please include your device model, iOS/Android version, and a short description of the problem so we can help faster.

Purchases & Subscriptions

Purchases are processed by the App Store or Google Play. If a purchase doesn't show up, open the in-app store and tap Restore Purchases while signed in with the same store account you bought with. Refunds are handled by Apple and Google through their standard refund process.

Tokens

Token balances sync automatically when the app opens. If your balance looks wrong after a purchase or renewal, force-close and reopen the app. Still off? Email us with the approximate purchase time and we'll sort it out.

Account & Data

You can delete your account and associated data directly in the app (settings → delete account). See our Privacy Policy and Terms of Use for details on how your data is handled.